Support Services

All clients who purchase ACT solutions receive telephone support. In addition, the following customized training on ACT solutions are available upon request. Consultants are available to work with individual schools or districts. These trainings may be conducted onsite or as online webinars.

CoreWork Diagnostics: Introduction

Participants will complete the online diagnostic with expert guidance and direction from NCEA Educational Initiatives staff. During this session, all of the CoreWork Diagnostics features, customizable options, and reports will be carefully reviewed. By the end of this session, all participants will have an Action Report that is specific to their school or district, and they will be well prepared to lead the process of school or district improvement.

CoreWork Diagnostics: Introduction and School Improvement Planning

This session begins by completing the online diagnostic which utilizes expert guidance and direction from NCEA Educational Initiatives staff. Once the diagnostic is complete and each participant has a school-specific or district-specific Action Report, participants will apply their diagnostic results to the improvement process. NCEA staff will lead participants through activities to determine which practices need to be started, stopped, or continued in their school or district. By the end of the session, participants will develop an outline for a school or district improvement plan that is firmly grounded in the practices of higher performing school systems.

CoreWork Diagnostics: Instructional Leadership

This session incorporates both CoreWork Diagnostics and the Core Practice Framework to provide school and district leaders with additional tools and resources to use in their role as instructional leaders. With an emphasis on building the systems necessary to support high-quality instruction so that all students are college and career ready, this session includes activities designed to build the instructional leadership capacity of district and school leaders. By the end of this session, participants will be well prepared to use CoreWork Diagnostics and the Core Practice Framework in their day-to-day work as instructional leaders.

CoreWork Performance Reports: Introduction

During this session, NCEA Educational Initiatives staff will lead participants through a series of group activities to examine their CoreWork Performance Reports. After carefully analyzing their reports, participants will have a clear picture of how their students perform relative to state-specific college and career readiness targets. Participants will leave this session prepared to use their CoreWork Performance Reports to lead data-driven discussions, make decisions, and improve their district or school.

Core Practice Institute

NCEA designed a one-day institute to help district and school leaders leverage NCEA’s research to benchmark their systems for performance improvement.  The Core Practice Institute (Institute) will lead educators through a process to benchmark educator practices—a process essential to developing a coherent and research-based approach to improvement efforts.

District and school leaders will engage in a series of practice benchmarking exercises to help them pinpoint the practices within the Core Practice Framework that might be most strategic for closing any identified performance gaps. As a result of benchmarking practice against higher performing systems, participants will leave the Institute with a vision of the change they would like to see in their systems.